Update: Windows 10 1809 Compatibility Issue
Equipment Effected: All Flora Printers that use Konica 1024i or Ricoh Gen5 Print Heads
Priority: Critical Date Published: 06/03/2019
Attn Flora Printer Owners/Operators,
American Printing Systems has been informed by Flora that there is now an updated USB Driver for Windows 10 version 1809 (October 2018 Update) that corrects the incompatibility we announced in this post.
We are currently in the process of testing this new driver to confirm that there are no additional issues. We are also in the process of testing Windows 10 version 1903 to confirm that this newer driver also works with the latest version of Windows 10.
If you experience any issues with your printer because of an upgrade to Windows 10 version 1809 or 1903 contact APS to receive the newer USB driver. Once we are sure that the new driver corrects the issue we will issue another update with instructions on how to install the new driver.
American Printing Systems Technical Support Department
105 W. Dewey Ave, Suite 318, Wharton, NJ 07885
Phone: 862-437-1457 E-Mail: email@example.com